We stand by our products, and we're happy to offer replacements for items that are dysfunctional or damaged. Please note, we cannot accept returns or provide refunds for items that are not damaged or dysfunctional.
Here's how you can request a replacement:
1. Capture at least three high-resolution photographs of the damaged or dysfunctional item(s) from different angles. Ideal photos are taken on a flat surface, clearly showing the product's tag and the issue.
2. Submit your return/refund request here, along with the images you've taken. To expedite the resolution process, please include your order number, transaction ID, or invoice ID.
Please allow up to 7 business days for us to review and respond to your request. We truly appreciate your patience as our Customer Service team works through your case. Once your claim has been verified, we'll arrange for a replacement package or issue a full refund without any additional fees or requiring a return of the faulty or damaged item.
If you've not received your replacement package within 15 days of receiving your replacement confirmation, please reach out to our Customer Service team for urgent assistance.
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